Privacy Policy
This Privacy Policy explains how RAIKO GROUP - Japan's Trusted Import & Export Leader("we", "us", or "our") collects, uses, and protects information when you browse our listings, submit an inquiry, or add a listing on this website. By using this site, you agree to the practices described below.
Last updated: August 16, 2026
Information We Collect
We collect information in a few ways:
- Information you provide directly — such as your name, email address, phone number, and message content when you submit a quote request, contact form, or WhatsApp inquiry.
- Listing information — when you add a vehicle, auto part, or trade goods listing through our dashboard, including any photos, descriptions, and pricing you upload.
- Automatically collected data — basic technical information such as your browser type, device type, pages visited, and approximate location, typically gathered through cookies and similar technologies (see the Cookies section below).
We do not knowingly collect sensitive personal information (such as government ID numbers, financial account details, or health data) through this website.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and quote requests;
- Publish and manage listings you submit;
- Coordinate sourcing, shipping, and export logistics for buyers;
- Operate, maintain, and improve the website, including understanding how visitors use it;
- Communicate with you about your inquiry, listing, or account, including via WhatsApp when you choose to contact us that way;
- Detect, prevent, and address technical issues or misuse.
Third-Party Services
We work with a small number of trusted service providers to run this website, including:
- Hosting and database providers, used to store listing data and, where applicable, uploaded images;
- WhatsApp, when you choose to start a conversation with us through a WhatsApp link on this site — that conversation is subject to WhatsApp's own privacy policy;
- Analytics providers, where enabled, used only if you have allowed analytics cookies.
These providers only receive the information necessary to perform their function for us and are not permitted to use your information for their own independent purposes.
Data Retention & Security
We keep inquiry and listing data for as long as reasonably necessary to fulfil the purposes described in this policy, or as required by law. We use reasonable technical and organisational measures to protect your information, but no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Rights & Choices
Depending on where you are located, you may have the right to request access to, correction of, or deletion of the personal information we hold about you, or to object to certain processing. To make a request, contact us using the details below — we will respond within a reasonable timeframe.
You can also withdraw cookie consent at any time using the "Manage Cookie Preferences" button in the Cookies section above, and you can control cookies through your browser settings.
Children's Privacy
This website is intended for business and trade use and is not directed at children. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will update the "Last updated" date above when we do. We encourage you to review this page periodically.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us at raikogroupjpn@gmail.com, +81 90-63609950, or 924-1 Tenma, Fuji, Shizuoka, Japan 419-0205. See also our Terms & Conditions.
